About the role

As a Customer Support Intern at Wiviy, you'll help users navigate the platform and resolve questions about their experience. You'll respond to enquiries, document issues and coordinate with internal teams when additional assistance is needed. Your work will help create a helpful, respectful support experience and strengthen user confidence in Wiviy.

What you'll do

Respond to user questions through approved support channels.
Understand reported issues and provide clear guidance.
Record support requests and maintain accurate case details.
Escalate technical or account concerns to relevant teams.
Follow up on unresolved queries and communicate status updates.
Identify recurring issues and share feedback with stakeholders.

What you'll bring

Clear written communication and a user-focused approach.
Patience and professionalism when handling user concerns.
Ability to understand instructions and explain solutions simply.
Strong organisation and accurate recordkeeping skills.
Good judgement when escalating sensitive or complex issues.
Interest in digital products and customer experience.

Nice to have

Experience with helpdesk or customer support platforms.
Familiarity with mobile applications and troubleshooting.
Experience supporting users in online communities.

Who you'll work with

You'll work with Wiviy's product, engineering and community teams to understand user concerns and coordinate resolutions. You'll follow support processes, share recurring feedback and help ensure that enquiries are handled respectfully, consistently and with appropriate follow-through.

Why this role matters

Helpful support can shape whether users feel confident using Wiviy. Your work will help resolve friction, communicate clearly and ensure that people have a reliable channel for assistance as they explore the platform and connect with others.

Salary Range

Competitive stipend based on experience and role scope.

Compensation may vary based on experience, scope, location and other role-related factors.